Last updated: 18/04/2025

These Terms and Conditions govern your use of the AIRYATRA website and services. By using our website or services, you agree to comply with and be bound by these terms.

1. About Us

AIRYATRA is a travel service provider based in Leicester, United Kingdom.
Registered Address: 4A Moira Street, Leicester, United Kingdom, LE4 6LA
Contact:
Email: info@airyatra.co.uk
Phone: +44 77677 98667

2. Acceptance of Terms

By accessing and using the services provided by AIRYATRA, you agree to be legally bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

3. Services Provided

AIRYATRA offers a range of travel-related services, including but not limited to:

• Flight bookings

• Hotel reservations

• Visa assistance

• Travel insurance

• Tour planning

All services are arranged through third-party providers.

4. Bookings and Payments

Booking Process

All bookings must be completed by contacting our team directly via phone, email, or in person. We do not accept or process payments through our website.

Payment

Full payment is required at the time of booking unless otherwise agreed. Our team will provide details of accepted payment methods (e.g., debit/credit card, bank transfer).

5. Cancellations and Refunds

Cancellations

Cancellations are subject to the policies of third-party providers (airlines, hotels, etc.). AIRYATRA will support cancellation requests but is not liable for provider-specific restrictions or penalties.

Refunds

Refunds are governed by the policies of the relevant service provider. Once processed, refunds may take several business days to be credited back to you. Any service or handling fees are non-refundable unless otherwise stated.

6. Cooling-Off Period

Under the Consumer Contracts Regulations (UK), you may be entitled to a 14-day cooling-off period for certain services booked remotely (phone/email). This does not apply to time-sensitive travel bookings (e.g., flights, hotels with fixed dates), which may be exempt.

Contact our team to check your eligibility for cancellation under this policy.

7. Consumer Rights

Nothing in these Terms and Conditions affects your statutory rights under UK law, including those under the Consumer Rights Act 2015.

8. User Responsibilities

You agree to:

• Provide accurate and complete information for bookings.

• Ensure your travel documents (passport, visa, etc.) are valid and comply with destination requirements.

• Use our services only for lawful purposes.

• Not misuse or interfere with our website or services.

9. Limitation of Liability

AIRYATRA is not responsible for:

• Any loss, delay, damage, or inconvenience caused by third-party providers.

• Any indirect or consequential damages arising from the use of our services.

• Acts beyond our control (e.g., natural disasters, political unrest, airline strikes).

We act as an intermediary between you and service providers and are not liable for their acts or omissions.

10. Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of AIRYATRA and protected under UK copyright laws. You may not reproduce or use any content without written permission.

11. Modifications

We reserve the right to modify, update, or discontinue any part of our website or services at any time without notice. Changes to the Terms & Conditions will be posted here with the updated date.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts in England.

13. Complaints Procedure

We aim to provide excellent service. If you have a complaint, please get in touch with us:

Email: info@airyatra.co.uk
Phone: +44 77677 98667

We will acknowledge your complaint within 5 working days and aim to resolve it within 14 days